Shipping
All orders are processed within 24-72 hours of you placing an order.
All shipping times are calculated from the time you receive your order confirmation via email.
All products are estimated to ship within 3-5 business days from the in-stock and processing date.
*Shipping timelines for all products are estimated and may extend past their quoted dates due to current shipping shortages.
International Shipping
We are working hard to make STEEN a fully global shipping brand.
We currently only ship items from the Sneaker, Slipper and Loungewear Collections internationally. If there is a product on the website that we don't ship to your country, please contact us via our contact form and we will do our best to accommodate your shipment request.
FREE international shipping on all sneaker and slipper orders.
$25 flat rate fee for all loungewear orders.
Some countries are subject to import taxes and customs charges. These will be estimated at checkout.
Refunds
See our full refund policy here
Back Orders
All orders placed when the product is currently out of stock mean the product is delayed in shipment to our warehouse, or in some cases still in production. ETA's of back orders are subject to change. Our team reserves the right to cancel back orders and issue a full refund up until the time the product has reached our warehouse - our team will notify you if you face such delays or order cancellations.
We check on your orders regularly and do our utmost to provide you with a seamless shopping experience!
Thank you for shopping at STEEN
